The systems that protect and grow revenue from current customers.
Winning a new customer costs more every quarter. The revenue you already have is where efficient growth comes from. In SaaS this is your net revenue retention, and it is the number your board watches.
Most teams run it on guesswork and spreadsheets. Health is a feeling. At-risk accounts show up too late. Expansion happens when someone remembers to ask.
We replace that with working systems. Scoring, alerts, forecasting, and expansion plays, built into the tools your team already uses, and fed by every signal you have, including the conversations most systems never see.
A system your team runs, not a retention deck
- A live health-score model that scores every account on real usage, support, payment, and conversation signals, updated daily
- Churn alerts that fire into Slack and your CRM the moment an account turns, while there is still time to act
- Renewal forecasting built on real early signals, not last quarter's spreadsheet
- Expansion plays for cross-sell and upgrades, built in as automatic tasks
- A health and renewal dashboard your team opens every morning
Take it as an audit, a build, or an ongoing engagement.
NRR & Retention Health Check
A focused review of how you keep and grow customers today. Where accounts leak, why expansion stalls, and what to build first. You leave with a clear, ordered plan.
Customer Health Score & Churn Signal System
We build and launch the live scoring model and the alerts around it, connected to your tools.
Renewal Forecasting Build
A forecasting system built on real early signals, so renewals stop being a surprise at quarter end.
Expansion Motion Design
The cross-sell and upgrade motion. The trigger events, the order, and the offers, built in as automatic plays.
Fractional GTM Systems Lead
Ongoing, senior ownership of the retention and expansion engine, working inside your team.
You have customers and revenue. But retention is reactive, renewals are hard to predict, and expansion is not systematic. If keeping and growing current revenue is the number your board is watching, this is where to build.
Let us find the revenue running on phones you do not own.
A short conversation is the fastest way to see if there is a fit. No deck. No pitch theatre. Just a clear read on where the gains are.